We want you to be satisfied every time you shop with us. Our "no quibbles" guarantee means that if for any reason you are unhappy with the goods purchased you may cancel your order and return the goods back to us within 8 working days from receipt of the goods. You will receive a refund within 30 days of the cancellation. It is your responsibility to take care of the goods before returning them, and they must be returned in a state where they can be resold. This does not apply to specially ordered items and out of stock items that have been ordered directly from the supplier. This does not affect your statutory rights as a consumer.

Please Note: You must contact us prior to returning any product(s) back to us and request a returns number. Any product(s) returned back to us without a returns number clearly printed on the outside of the box will be refused and sent back to you. It is vital that you enclose a covering letter with the return detailing your name, full address, order number and reason for return (please also specify whether you require an exchange or refund). We recommend that you use a service with proof of delivery and insurance against loss and damage, as proof of shipping is not proof of receipt. It is your responsibility to ensure the goods are returned back to us undamaged and with the original packaging; You are responsible for the cost of returning goods back to us.

A more detailed explanation of this policy can be found here